language professionals australia

Language Professionals was set up in 1988, the year of Australia's Bicentenary. Over the years, our company has expanded steadily, with its main client base in Australia and some international clientele. Its performance is testimony to a well-earned reputation for reliability and innovation, having transformed itself into a strategic leader within the industry. Language Professionals has built its reputation for excellence on its ability to provide the full range of language services using only highly qualified and experienced translators and interpreters. The company has approximately 800 practitioners, covering over 80 languages, on call.

Language Professionals undertakes to comply with the following articles:

to entrust translation and interpreting work to professionals with adequate experience in the relevant subject;
to ensure, when required by clients, that translated texts are professionally revised and edited;
to have available the human resources necessary to ensure efficient management of multilingual projects;
to have available the technical and logistical infrastructure needed to fulfil each task;
to meet the deadlines agreed with the client;
to guarantee the confidentiality of all assignments;
to strive for terminological consistency and uniformity in subsequent translations for the same client;
to give the client all the assistance and service which he or she is entitled to expect;
to seek meaningful and satisfying work for our staff and to recognise and encourage their professional development.

Language Professionals obtained AS/NZS ISO 9002 Quality Certification in 1996.

Language Professionals had the Audit Report for the renewal of its AS/NZS ISO 9002 registration conducted and approved in July 2002. With this, Australia's leading language services company has just achieved another milestone in consolidating its framework for successful expansion, both in terms of resources and services. Its commitment to this internationally recognised business quality standard adds immense value to Language Professionals and benefits companies and organisations who chose them as their language partner, as ISO certification is the seal of approval that the company is operating in a manner that best serves its clients.

ISO is known worldwide as the international quality system standard, which has been adopted by more than 80 countries. In fact many companies and organisations will not conduct business with another company unless it is ISO certified. Therefore, certification serves as a licence to operate in the international business community.

Language Professionals was first assessed and registered by Quality Assurance Services Pty Ltd on 18th March 1996 as having the capability to control the quality of goods and services provided in accordance with the conditions of Licence Agreement number QEC 6525 under a quality system complying with the requirements of AS/NZS ISO 9002:1994, in effect acknowledging the company as a quality systems model for quality assurance in production, installation and servicing. The registration covers the management of subcontracted language services including translation, typesetting, interpreting, multilingual audiovisual and multimedia & web site projects, as well as language specific recruitment and consultancy.

Françoise Le Cossec, Manager of Language Professionals, said, "We have always had stringent procedures, but ISO compliance officially assures our clients that they can expect high quality service from our company. The benefits of ISO certification include increased operational efficiency and productivity, greater quality awareness, improved management systems and enhanced teamwork."

The certification reflects the efforts of not only the management but also of the staff upon whose cooperation and commitment the certification relies. "The certification process was always a rigorous one, but it was very helpful to have the support of all the staff in further developing and implementing the procedures", said Julian Nikakis, Quality Facilitator at Language Professionals.

bourke street, darlinghurst, sydney, australia